Privacy policy

Privacy Policy

Privacy Policy & General Policy

Echo Alexa Support is committed to protecting the privacy of its customers and visitors. This privacy statement explains the practices of collecting and using user data at www.echoalexasupport.com. By accessing this website (hereinafter, the “Site”) you are consenting to the collection of information and practices of use described in this privacy statement.

Organic Law of Protection of Data

In compliance with Organic Law 15/1999 of 13 December on the Protection of Personal Data (LOPD), Echo Alexa Support. Informs users that:

In those cases where Echo Alexa Support is responsible for the processing, assumes the obligations established in the LOPD to that effect and states that it will only treat the data according to the instructions of the controller and will not apply or use them for purposes other than those contained in the contract concluded for that purpose

The user may, at all times, exercise the rights recognized in the LOPD, access, rectification, cancellation and opposition. The exercise of these rights can be done by the user himself in the system “Client Space”, created by Echo Alexa Support that is accessed through the main page of the website, through the login and personal password. You can also exercise these rights by requesting it in writing to the email address support@echoalexasupport.com.

Collection of your Personal Information

In accordance with Organic Law 34/2002 of July 11 on Information Society Services and Electronic Commerce, we will request information that personally identifies you and allows us to communicate with you to provide you with a service or to make a transaction that you have Such as receiving information about our products and services, entering a contest, requesting e-mail newsletters, registering for an event or training course, or purchasing, downloading and / or registering. Personal information collected may include your name, position, company or organization, e-mail, work phone, address, information about your job function, information about your company, as well as payment information.

The Site may collect certain information about your visit, such as the Internet address (IP) through which the Internet is accessed, the date and time of access to the site, information about the hardware and software used by the user and the pages To which it has had access in the Site. This information is used to help improve the service, analyze trends and manage the site.

Use of Your Personal Information

The personal information collected on this Site will be used for your operation and to provide the service (s) or carry out the transaction (s) you requested, Echo Support. You may use personal information to provide you with a more effective service, to improve the Site and any related products or services, and to make the site easier to use, eliminating the need to repeatedly enter the same information or customizing the site according to your particular preferences Or interests. In order to provide a more consistent experience in your interactions, the information collected by the site can be combined with information collected by other services.

We may use your personal information to provide you with important information about the product or service you are using, including updates and notifications. In addition, with your permission, we may send you information about other products and services, and / or share information with other partners so they can send you information about your products and services. When you subscribe to a newsletter, Echo Alexa Support. You can use custom links or similar technologies to track the links by email. We may associate that information with your personal information in order to provide communications via email or purchase information.

The personal information collected on the site may be stored and processed in Spain or any other country in which Echo Alexa Support. Or its affiliates, subsidiaries or agents have facilities and, in using the Site, you consent to any transfer of information outside your country.

Control of your personal information

Except as described in this statement, the personal information you provide on the Site will not be shared outside Echo Alexa Support. And its subsidiaries and affiliates without your permission.

Please be aware that this privacy statement and the choices you make on the Site will not necessarily apply to the personal information you have provided to Echo Alexa Support. In the context of other products or services, Echo Alexa Support. You can send periodic emails with information about the technical service or security problems related to a requested product or service, or as confirmation of the request for a product or service

User Responsibility

In the event that the registration implies the assignment to the User of a Password, it will be responsible for the confidentiality of the same and other identifiers that Echo Alexa Support provides them, and undertakes not to assign them or allow their use to third parties, or permanently Or temporarily. The User will be responsible for the unlawful use of the services of this website by a third party through a password due to its non-diligent use or loss by the User.

The User must immediately communicate to Echo Alexa Support any circumstance that may lead to the misuse of passwords and other indicators, such as theft or loss. In the absence of such communication, Echo Alexa Support will be exempt from any liability that may arise from the unauthorized use of such passwords by unauthorized third parties

Security of your Personal Information

Echo Alexa Support is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on servers on a computer with limited access that are in controlled facilities.

The communication between Users and Echo Support does not use a secure channel, and the transmitted data is not encrypted, so that users are requested to refrain from sending personal data that deserve the consideration of data specially protected under the terms of the Article 7 of the LOPD since the security measures applicable to an unsafe channel make it inadvisable. Therefore, any such data sent by the user will be immediately deleted.

However the data is stored on a secure server. Also, all information regarding credit card or bank details are managed by the payment gateway of the bank responsible for collection management, and are protected by the entity’s own policy.

Use of Cookies

We use cookies on this site to ensure the integrity of the registration process and to customize the site. A cookie is a small text file that is written to your hard drive by a Web page server. Cookies cannot be used to run programs or distribute computer viruses to your computer. Cookies are assigned to you, and can only be read by a Web server in the domain that issued the cookie.

One of the purposes of cookies is to provide a useful configuration to save time. For example, if you personalize a web page or browse a site, a cookie helps the site to remember your specific information on subsequent visits. This simplifies the process of delivering relevant content, facilitates site navigation, and so on. When you return to the Web site, the information you previously provided can be retrieved, so you can use the characteristics of the site that you have customized.

You have the possibility to accept or reject cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to refuse cookies if you prefer. Please note that if you choose to decline cookies you will not be able to access through the registry and you will not be able to take advantage of the features of this site for registered users.

Changes to this Statement

The policy and rules contained herein are subject to review or change without notice. We therefore recommend that you periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect.

If you have questions about this statement, you may contact Echo Alexa Support at support@echoalexasupport.com